Do I need bulk SMS in my company?

Whether you are a B2B or B2C company, being in communication with your customer or potential prospect is essential to follow up on customer service, send notifications of updates or new products and even to do identity validations.

In this first part we show you what bulk SMS can do for your business.

Important notificationsUsebulk SMS to send notifications to your customers as automatic reminders about important dates, events, appointments, pending payments, deliveries, among others. This, in addition to keeping your customers informed, will help improve the efficiency of your processes in terms of reminders and follow-ups.

Promotions and special offersTake advantage ofbulk SMS to send exclusive offers and promotions to your customers, as it is an exclusive promotion that can only be accessed via SMS, you will make sure you don't end up in spam and it is also a good way to improve sales and encourage loyalty.

Surveys and feedbackIfyou need feedback on your services, sending bulk SMS is useful for sending surveys and polls to your customers. This is an effective way to collect comments and opinions about the company's products and services.

Order tracking and logistics

If you ship, sending SMS will be very useful. Keep them informed about the status of their orders and logistics tracking, providing them with real-time information for a better customer experience.

Payment and invoice remindersMake it easier foryour customers (and your collection and administration department) to process payments; send them reminders about outstanding invoices and due dates, which can help improve payment times. In case you have delinquent customers, you can send SMS with automatic reminders about their due dates or service termination.

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