Discover our
plans and enjoy
of additional benefits.

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Plus

Get more benefits by becoming a Plus customer.
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    3 workspaces
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    SLA 99.9% uptime guarantee.
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    4 hours SLA urgent support.
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    Contract for 12 months.
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    2 hours of consulting per month free of charge
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Elite

For companies that need a tailor-made contract. Customized commercial and contractual conditions
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    Unlimited workspaces.
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    SLA 99.95% uptime guarantee.
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    Dedicated customer success executive.
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    Discounts
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    Contract for 12 months.
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    6 hours of consulting per month at no cost.
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Service levels and support

Upgrade your plan and access the best Customer Success service on an omnichannel platform.
Plus
Elite
SLA kiban cloud
99.9%
99.95%
Support availability
Business days
8 a.m. to 6 p.m.
Business days 8 a.m. to 6 p.m.
SLA Support - Urgent
4 hours
2 hours
SLA Support - High
8 working hours
8 hours
SLA Support - Normal
24 business hours
12 working hours
Dedicated customer success executive
No
Yes
.
Plus
Pro
Elite
Flex
Support availability
Business days 7a.m. to 7p.m.
Plus
SLA platform
99.9%
Support availability
Business days 7a.m. to 7p.m.
SLA Support - Urgent
4 hours
SLA Support - High
8 working hours
SLA Support - Normal
24 business hours
Elite
SLA platform
99.95%
Support availability
Business days 7a.m. to 7p.m.
SLA Support - Urgent
2 hours
SLA Support - High
8 hours
SLA Support - Normal
12 hours
Dedicated customer success executive
Yes

These SLAs correspond only to the support of kiban cloud tools.
‍
In case of unavailability of third party services or partners, we report the incident to the same and align to their SLAs.

Let's talk about your use case

Schedule a call and learn about the full potential of kiban's API hub today.

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